Terms of service

Last Updated: November 2, 2026

Welcome to Solelifes.

These Terms of Service  govern your access to and use of https://www.solelifes.com  including browsing products, placing orders, making payments, and using customer services provided by Solelifes.

Solelifes is an independently operated online retail store serving customers in the United States.

By accessing our Site, placing an order, or using our services, you agree to these Terms and the applicable store policies referenced below.

If you do not agree with these Terms, please do not use the Site or place an order.

Nothing in these Terms limits consumer rights or protections that cannot legally be excluded.

1. ABOUT SOLELIFES

Solelifes is an independent online retail store offering pop culture collectibles, action figures, model kits, themed apparel, and related merchandise.

Solelifes operates independently from the manufacturers and trademark owners of the products offered on its website.

References to third-party brands, franchises, trademarks, and product names are used to identify the products offered for sale.

The use of a third-party brand name or logo does not, by itself, establish an official partnership, sponsorship, endorsement, or authorized reseller relationship.

Any representation of an official brand relationship must be supported by the applicable authorization.

2. ELIGIBILITY AND USE OF THE SITE

Customers must have the legal capacity to enter into purchase transactions under applicable law.

You agree to use the Site only for lawful purposes.

You must not:

  1. Use the Site for fraudulent or unlawful activities.

  2. Submit false billing, payment, or shipping information.

  3. Attempt unauthorized access to customer accounts or website systems.

  4. Interfere with website security or functionality.

  5. Introduce harmful code or malicious software.

  6. Misuse payment systems, promotions, or checkout services.

  7. Infringe the intellectual property rights of Solelifes or third parties.

Solelifes can restrict access or cancel transactions involving verified violations of these Terms, subject to applicable law.

3. PRODUCT INFORMATION

Solelifes provides product descriptions, images, prices, available variations, and other relevant information on its product pages.

Customers should review the applicable product details before placing an order.

Product information includes the applicable specifications, included components, and available product variations.

Product colors and appearance can differ from screen displays because of device settings, lighting, and photography.

Solelifes will correct identified material errors in product descriptions, specifications, or pricing.

If a material product information error affects an order that has already been placed, the customer will be notified and provided with the applicable correction, cancellation, or refund options.

4. PRODUCT AVAILABILITY

Product availability is displayed on the applicable product page.

Adding a product to the shopping cart does not reserve inventory.

Products are subject to availability when an order is submitted and processed.

If a purchased product becomes unavailable after order placement, Solelifes will:

  1. Notify the customer of the affected item.

  2. Cancel the unavailable item or affected order.

  3. Refund the payment collected for the canceled item or order to the original payment method.

Customers will not be charged a cancellation fee when Solelifes cancels an order because of product unavailability.

5. PRICING AND CURRENCY

All product prices are displayed in United States Dollars (USD).

The applicable product prices, discounts, sales taxes, shipping charges, and final order total are displayed during checkout before payment confirmation.

Product prices can be updated before an order is submitted.

For an accepted order, the applicable purchase price is the price authorized during checkout.

Solelifes does not increase the price of a completed order without customer authorization.

If a confirmed pricing error prevents fulfillment, Solelifes will notify the customer and refund any payment collected for the canceled order.

6. TAXES

Applicable sales taxes are calculated according to the purchased products, delivery destination, transaction channel, and relevant tax requirements.

Taxes charged to the customer are displayed during checkout before payment confirmation.

Tax collection and remittance are handled by the responsible merchant or platform entity according to the applicable sales channel and legal requirements.

Solelifes does not add undisclosed sales tax charges after an order has been completed.

7. ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes a request to purchase the selected products under the prices and conditions displayed during checkout.

After the order is submitted, an order confirmation email is sent to the email address provided.

The confirmation records receipt of the order and relevant transaction details.

Before fulfillment, Solelifes verifies order information and payment status.

An order can be rejected or canceled for the following reasons:

  1. Failed payment authorization.

  2. Product unavailability.

  3. Confirmed material pricing errors.

  4. Incomplete or unverifiable order information.

  5. Confirmed unauthorized or fraudulent transactions.

  6. Legal restrictions preventing fulfillment.

If Solelifes cancels an order after collecting payment, the payment collected for the canceled order will be refunded to the original payment method.

8. PAYMENT

Payments are processed through the payment providers and checkout services displayed on our Site.

Customers must use an accepted payment method available during checkout.

By submitting an order, customers confirm that:

  1. They are authorized to use the selected payment method.

  2. Their billing and payment information is accurate.

  3. They authorize payment of the order total displayed at checkout.

Payment authorization and capture are handled according to the selected payment provider and checkout configuration.

For additional information, review our Payment Terms & Billing Policy.

9. ORDER VERIFICATION AND FRAUD PREVENTION

Solelifes reviews transactions to detect unauthorized payments and fraudulent activity.

Orders requiring additional verification will not proceed to fulfillment until the required review is completed.

When verification is necessary, Solelifes will contact the customer using the contact details submitted with the order.

Orders that fail payment authorization or required security verification will be canceled.

Payments already collected for orders canceled by Solelifes will be refunded to the original payment method.

Solelifes does not request complete payment card numbers, card security codes, or payment account passwords through ordinary customer support emails.

10. SHIPPING AND FULFILLMENT

Solelifes ships orders to eligible physical addresses in all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

Our shipping service does not include:

  • Puerto Rico

  • U.S. Virgin Islands

  • Guam

  • American Samoa

  • Northern Mariana Islands

  • APO, FPO, and DPO military addresses

  • International destinations outside the United States

Orders with delivery addresses outside our supported shipping area are not eligible for shipment.

Customers must provide complete and accurate shipping information during checkout.

Standard Shipping Details:

  • Order Processing Time: 1–3 business days

  • Carrier Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

  • Order Processing Days: Monday – Saturday

  • Carrier Transit Days: Monday – Saturday

  • Sundays and Applicable Holidays: Excluded

  • Daily Order Cut-Off: 6:00 PM Eastern Time (ET)

  • Standard Shipping Cost: Free ($0.00)

  • Minimum Purchase Requirement: None

The estimated delivery period includes order processing and carrier transportation.

Specific delivery dates are calculated using the applicable processing schedule, carrier transit schedule, and excluded holidays.

If an order cannot be shipped within its promised shipping period, Solelifes will provide the delay notices, cancellation rights, and refund options required by applicable law.

For complete delivery information, review our Shipping Policy.

11. SHIPPING ADDRESS ACCURACY

Customers must provide a complete and accurate shipping address during checkout.

Required details include the recipient's name, street address, apartment or unit number, city, state, ZIP code, and contact information.

Customers who identify an address error must contact:

Email: solelifes@vipcareo.com

Address changes must be requested before the order enters the shipping process.

After carrier handover, address corrections are governed by the carrier's available services.

Additional reshipment charges caused by incorrect customer-provided information are disclosed before reshipment.

Customers are not responsible for additional reshipment charges resulting from errors made by Solelifes.

12. ORDER CHANGES AND CANCELLATIONS

Customers can request an order change or cancellation before the order enters the shipping process.

Cancellation Contact: solelifes@vipcareo.com

Include your order number and requested cancellation or modification.

If cancellation is confirmed before shipping begins, Solelifes will cancel the order and refund the collected payment to the original payment method.

Once an order enters the shipping process, cancellation is no longer available through the standard cancellation procedure.

After delivery, eligible products can be returned within 30 calendar days in accordance with our Return & Refund Policy.

These conditions do not restrict cancellation or refund rights provided by applicable law.

13. RETURNS AND REFUNDS

Solelifes offers a 30-day return policy for eligible products purchased directly from our online store.

Eligible unopened and unused products can be returned within 30 calendar days after delivery.

Customers must contact solelifes@vipcareo.com to obtain a Return Merchandise Authorization (RMA) number before mailing a return.

Return Shipping Responsibility:

  • Standard change-of-mind returns: Customer pays.

  • Confirmed damaged products: Solelifes pays.

  • Confirmed defective products: Solelifes pays.

  • Incorrect or incomplete orders: Solelifes pays.

Restocking Fee: $0.00

Approved refunds are initiated within 1–3 business days after the returned product is received.

After refund initiation, banks and payment providers typically require 3–5 business days to post the funds.

Refunds are issued to the original payment method.

For standard change-of-mind returns, original shipping charges are not refunded when such charges were paid.

For confirmed damaged, defective, incorrect, or incomplete orders, the applicable original shipping charges associated with the affected items are included in the refund.

Complete return eligibility requirements, exclusions, and procedures are provided in our Return & Refund Policy.

14. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers who receive damaged, defective, incomplete, or incorrect products should contact Solelifes within 30 calendar days of delivery.

Email: solelifes@vipcareo.com

Include the order number, product details, description of the problem, and photographs where applicable.

For confirmed product defects, transit damage, missing components, or fulfillment errors, Solelifes will arrange a replacement or refund in accordance with our Return & Refund Policy.

Solelifes covers applicable return shipping costs for these confirmed issues when a return is required.

The reporting period does not limit consumer remedies available under applicable law.

15. PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes are subject to the conditions displayed with the applicable promotion.

These conditions include relevant eligibility requirements, expiration dates, discount amounts, and product exclusions.

Customers must apply eligible discount codes during checkout before confirming payment.

Discounts cannot be retroactively applied to completed orders unless the applicable promotion expressly permits it.

Approved refunds for discounted products are calculated using the amount actually paid after the applicable discount.

16. CUSTOMER ACCOUNTS

Customers can create accounts using the account features available on the Site.

Account holders are responsible for protecting their login credentials and ensuring that their account information is accurate.

Customers must notify Solelifes if they identify unauthorized account activity.

Solelifes can restrict account access when required to address verified security risks, fraudulent activity, or violations of these Terms.

Customer account information is handled according to our Privacy Policy.

17. INTELLECTUAL PROPERTY AND BRAND REFERENCES

Original website content owned by Solelifes, including original text, designs, graphics, and other proprietary materials, is protected by applicable intellectual property laws.

Third-party trademarks, brand names, character names, logos, and product designs remain the property of their respective owners.

References to brands or licensed franchises on our website are intended to identify products and their relevant characteristics.

Such references do not independently imply an official affiliation, partnership, endorsement, sponsorship, or authorization by the respective trademark owners.

Customers must not reproduce or commercially exploit Solelifes-owned website content without permission, except as permitted by law.

18. THIRD-PARTY SERVICES

Our Site uses third-party services to support e-commerce functionality, payments, shipping, technical infrastructure, and other store operations.

These providers operate under their own applicable terms and privacy policies.

Solelifes remains responsible for its obligations to customers under applicable law.

The use of third-party service providers does not eliminate Solelifes' responsibilities concerning order fulfillment, customer support, refunds, or legal consumer protections.

19. PRIVACY

Solelifes collects and processes personal information in connection with website operation, checkout, payments, shipping, customer support, and other disclosed services.

Our Privacy Policy describes the collection, use, sharing, storage, and protection of customer information.

For complete information, review our Privacy Policy at:

https://www.solelifes.com/policies/privacy-policy

20. PROHIBITED USES

Customers and website visitors must not:

  1. Use the Site for illegal or fraudulent purposes.

  2. Submit false payment or identity information.

  3. Attempt unauthorized access to accounts or website systems.

  4. Distribute malicious software or harmful code.

  5. Interfere with checkout or payment security.

  6. Infringe intellectual property rights.

  7. Impersonate another person or business.

  8. Disrupt the lawful operation of the Site.

Solelifes can restrict access or cancel transactions in response to violations of these Terms, subject to applicable legal requirements.

21. WEBSITE AVAILABILITY

Solelifes maintains its website and online shopping functionality.

Website access can be interrupted by scheduled maintenance, technical failures, network disruptions, or third-party service interruptions.

We do not guarantee uninterrupted availability of every website feature.

Temporary website interruptions do not remove customers' rights relating to existing orders, refunds, or applicable legal obligations.

22. DISCLAIMER

The Site and its technical features are provided on an "as available" basis to the extent permitted by applicable law.

Solelifes does not guarantee uninterrupted website operation or the absence of every technical error.

Product purchases remain subject to the product descriptions, order conditions, and applicable consumer protection laws.

Nothing in this disclaimer excludes or restricts legally required product warranties, statutory consumer rights, or obligations that cannot lawfully be limited.

23. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Solelifes is not liable for indirect or consequential losses arising solely from website access interruptions or misuse of the Site where such liability can lawfully be excluded.

This limitation does not exclude liability for fraud, intentional misconduct, or other matters for which liability cannot legally be restricted.

Nothing in these Terms limits customers' rights to seek refunds, remedies, or compensation available under applicable consumer protection laws.

24. INDEMNIFICATION

To the extent permitted by applicable law, users are responsible for losses directly caused by their unlawful use of the Site, intentional misuse of website services, or infringement of another party's legal rights.

This provision does not require customers to indemnify Solelifes for losses caused by Solelifes' own unlawful conduct, negligence, or breach of applicable obligations.

25. GOVERNING LAW

These Terms are interpreted in accordance with applicable laws governing the relevant transaction and the parties' legal rights.

Mandatory federal and state consumer protection laws remain applicable.

Nothing in these Terms requires consumers to waive legal rights or remedies that cannot lawfully be waived.

Any legal dispute is subject to the jurisdictional requirements and consumer protections established by applicable law.

26. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will remain effective to the extent legally permitted.

An invalid provision will not affect the enforceability of the remaining lawful terms.

27. NO WAIVER

A failure by Solelifes to enforce a provision of these Terms on a particular occasion does not constitute a permanent waiver of the right to enforce that provision later.

Any enforcement remains subject to applicable law.

28. CHANGES TO THESE TERMS

Solelifes updates these Terms when changes occur in its business operations, website services, customer procedures, or applicable legal requirements.

Revised Terms will be published on this page with an updated revision date.

Changes apply to future transactions after the revised Terms take effect.

Changes will not retroactively remove contractual or statutory rights associated with previously completed purchases.

29. RELATED STORE POLICIES

These Terms should be read together with the following Solelifes policies:

Shipping Policy

https://www.solelifes.com/policies/shipping-policy

Return & Refund Policy

https://www.solelifes.com/policies/refund-policy

Privacy Policy

https://www.solelifes.com/policies/privacy-policy

Payment Terms & Billing Policy

Available through our website's published policy pages.

The specific procedures stated in the applicable Shipping Policy, Return & Refund Policy, or Payment Terms & Billing Policy govern those transaction-related matters, subject to applicable law.

If a policy provision conflicts with mandatory consumer protection law, the applicable law takes precedence.

30. QUESTIONS AND CONTACT INFORMATION

If you have questions regarding these Terms, products, orders, shipping, returns, payments, billing, or customer service, contact us:

Store Name: Solelifes
Website: https://www.solelifes.com
Email: solelifes@vipcareo.com
Phone: +1 781-762-2415
Business Address: 45 Elm St Norwood NY 13668, United States
Business Type: Online retail store
Primary Market: United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time)
Sunday: Closed

We aim to respond to all customer inquiries within 24 to 48 hours.