Payment Terms

1. ACCEPTED PAYMENT METHODS

Solelifes accepts payments through the payment methods available and displayed during checkout on our official website, https://www.solelifes.com.

The payment options presented during checkout are the payment methods available for the specific transaction.

Customers must select an available payment method and complete the applicable payment authorization or payment confirmation process to submit their orders.

Payment methods that are not displayed as available during checkout cannot be selected for that transaction.

The final order total, including applicable product prices, discounts, sales taxes, and shipping charges, is displayed before payment confirmation.

Solelifes does not require customers to make payments through payment methods or external payment instructions that are not part of the authorized checkout process.

2. PAYMENT PROCESSING AND SECURITY

Payments are processed through the payment services integrated with Solelifes' online checkout.

Customers provide the payment information required by their selected payment method through the applicable checkout or payment interface.

Payment information is handled according to the processing procedures, security measures, and privacy practices of the payment service providers involved in the transaction.

Payment-related records are used to support the following activities:

  • Payment authorization and transaction processing

  • Order confirmation and payment verification

  • Order fulfillment and customer support

  • Refund processing and payment adjustments

  • Fraud prevention and transaction security

  • Payment disputes and chargeback investigations

  • Accounting and applicable legal recordkeeping obligations

The handling of complete payment card numbers, card verification codes, and other sensitive authentication information is governed by the applicable checkout integration, payment provider requirements, and relevant security standards.

Customers should not send complete payment card numbers, card verification codes, or payment account passwords to Solelifes through ordinary customer support emails.

Payment card processing is subject to applicable payment industry security requirements.

No electronic payment or information storage system can guarantee absolute security against every possible threat.

For further information about personal information handling, customers should review our Privacy Policy.

8. PAYMENT AUTHORIZATION

Payment authorization and payment collection are handled through the checkout process and the payment service provider selected for the transaction.

Depending on the payment method and applicable payment processing configuration, payment can involve authorization, capture, and settlement as separate stages.

Payment Authorization

Payment authorization is the process through which the applicable payment provider verifies whether a transaction can be approved.

Payment Capture

Payment capture is the process through which an authorized payment is submitted for collection.

Payment Settlement

Payment settlement is the process through which funds are transferred between the relevant financial institutions and payment processing participants.

By completing checkout and confirming payment, customers acknowledge that:

  1. They are authorized to use the selected payment method.

  2. The billing and payment information they provide is accurate and complete.

  3. They authorize payment of the final order amount displayed during checkout.

A payment authorization hold does not necessarily represent a completed charge.

The timing of payment authorization, capture, and settlement is determined by the payment method, payment service provider, and active checkout configuration.

If an order is canceled before payment capture, the applicable payment authorization is handled according to the payment provider's cancellation and authorization-release procedures.

If payment has already been collected, an approved cancellation or refund is processed according to our Payment Terms & Billing Policy and Return & Refund Policy.

16. PAYMENT INFORMATION AND PRIVACY

Solelifes processes customer information associated with checkout, billing, order administration, payment verification, and customer support according to our Privacy Policy and applicable privacy laws.

Payment-related information handled in connection with customer transactions includes:

  • Billing contact information

  • Transaction amounts and currency

  • Order numbers and purchase information

  • Payment authorization and transaction status

  • Refund and payment adjustment records

  • Payment dispute and fraud prevention records

Payment service providers process the payment information required to provide their services according to their applicable privacy notices, security requirements, and legal obligations.

Information necessary for order processing, billing, refunds, fraud prevention, payment disputes, and legally required recordkeeping is handled according to the applicable processing and retention requirements.

Customers should not provide complete card numbers, card verification codes, or payment account passwords in customer support correspondence.

For information about the collection, use, disclosure, retention, and protection of personal information, please review our Privacy Policy:

https://www.solelifes.com/policies/privacy-policy

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time)
Sunday: Closed

We aim to respond to all customer inquiries within 24 to 48 hours.